Each Behavior Style makes an impact. We need to know our impact so we can positively impact communication with others. The following are typical perceptions of Controllers from the 4 Behavior Styles.

From a Controller

“Give Controllers a task with minimal instructions and get out of their way—they will get it done. However, if their goals or strategies are different than yours, they continually challenge or confront until you change…or they just do what they want to do regardless of your input.”

From a Stabilizer

“I admire the Controller’s ability to work hard, move fast and get the job done. They are good at determining what everyone needs to do to help. However, they do not appear to care about people or their feelings. Controllers avoid dialogue because they will not listen to others’ points of view once they make up their minds.”

From an Analyzer

“Controllers maximize time and accomplish a lot, and they are great at isolating key issues when several things are in conflict. However, they do not take enough time, and move so fast that they always have to go back and ‘fix’ their decisions. They do not get enough data or market research.”

From a Persuader

“I appreciate that Controllers will challenge authority and are not afraid to tell people what they think. I like that they move quickly through tasks. However, Controllers can be very bossy and controlling and are so stubborn that it is not easy to talk them into or out of anything.”

Intent vs. Impact Words

Individuals with any Style preference can have either a negative or positive impact, depending on their levels of levels of trust and credibility with the other person, their relational history, and the context of the interaction. It is important to remember that you can always modify your behavior to have a more positive impact in any interaction.

High Trust and Credibility

Confident
Courageous
Decisive
Innovative
Powerful
Energetic
Shrewd
Fast
Tenacious
Strong

Low Trust and Credibility

Callous
Combative
Demanding
Heartless
Impatient
Mean
Rude
Stern
Tactless
Uncaring